I have recently become one of the campus administrators for our RT system. As
a result, I am fielding a lot of requests from staff for privledges to
different queues. One in particular is a director within IT wanting to be
admin for queues that pertain to his department. I have gone into the queue
and went to modify user rights for queue and gave him all of the rights under
"Rights for Administrators". However, he not able to utilize any of those
rights within his queues. I don't want him to be an overall administrator,
just over his queues. Am I missing something big? I haven't found any
explanation of this online anywhere. Any help would be greatly appreciated.
