Yep, Simply write a scrip that triggers "On Queue change" to set the priority. You can even have a different scrip for each Queue to set the priority to different levels.
Kenn On Wed, Feb 11, 2015 at 5:53 AM, globo <michael.obr...@globoforce.com> wrote: > Hi , > Is there a way to make sure someone changes the priority from 0 on queue > change > > I have three queues and all the tickets come into one queue first and then > are assigned out to the different queues. > I would like to make sure people set a priority before first before > assigning the ticket out > > Any help or ideas much much appreciated > > > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. >