Simply create a scrip in RT's admin interface for the relevant queue/queues, with a condition of On Queue Change and an action of User Defined.
Leave Custom Condition blank. Place this in Custom Action Preparation Code: 1; and place this in Custom Action Commit Code: $Ticket->SetPriority(5); where 5 is your desired priority. On Thu, 12 Feb 2015 at 22:40 globo <michael.obr...@globoforce.com> wrote: > Hi Kenneth, > Thanks for the suggestion. > Would you have a script that would be able to do this that I could test ? > > > > > > > > > > > -- > View this message in context: http://requesttracker.8502.n7. > nabble.com/Set-priority-On-queue-change-tp59579p59583.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. >
