Thank you Ken. Gaston 514.823-7202
2015-03-03 14:48 GMT-05:00 [email protected] [via RequestTracker] < [email protected]>: > On Mon, Mar 02, 2015 at 04:52:17PM -0700, huotg01 wrote: > > As said earlier, I'm now using another tool to manage our requests. With > this > > other system, it is possible to export all the still opened tickets, > with > > dates when available.I would like to load, in batch, all these tickets > in > > RTIs there a way in RT to do that ?In this specific case, would it be > better > > to choose another program than RT ?Thanks,Gaston > > > > Hi Gaston, > > I think they removed the offline tool, which is what I had used previously > in > an earlier version, in version 4.2. Now I would use the REST API to load > them > into the system. There is a fairly nice example in the mailing list > archives. > Search for 'Convert Other Ticketing System DB to RT' in one of the > searchable > archives: > > http://www.gossamer-threads.com/lists/rt/ > > The first result has a sample script. > > Regards, > Ken > > > ------------------------------ > If you reply to this email, your message will be added to the discussion > below: > > http://requesttracker.8502.n7.nabble.com/Loading-requests-in-batch-mode-RT-4-2-9-tp59693p59694.html > To unsubscribe from Loading requests in batch mode ? RT 4.2.9, click here > <http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=59693&code=R2FzdG9uQGh1b3QubWV8NTk2OTN8LTk1MDQwMzA5MA==> > . > NAML > <http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > -- View this message in context: http://requesttracker.8502.n7.nabble.com/Loading-requests-in-batch-mode-RT-4-2-9-tp59693p59695.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
