Sorry I did not explain this very well. The area I would like to use the custom field in is the Calculate section of the graphing tool.
Also I am using version 4.2.3 Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Tuesday, March 24, 2015 2:57 PM To: Bryon Baker Cc: RT Users (rt-users@lists.bestpractical.com) Subject: Re: [rt-users] Custom Fields On Mar 24, 2015, at 11:49 AM, Bryon Baker <bba...@copesan.com<mailto:bba...@copesan.com>> wrote: Hello all Can custom fields be used in graphs? If so can someone point me in the direction of some article explaining how? Yes. Before version 4.2 you perform a search and make sure to select the "Queue" as part of the query so the queue specific CFs are loaded. Once that is done you click "Chart" on the upper right. You can then use the dropdown for "Show chart grouped by" to select any field including custom fields. In 4.2 however you can graph by multiple custom fields at once. Example: [cid:image001.png@01D0664D.13B3F4A0] Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com> Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932
