Hi! Please, see my comments below. 30 марта 2015 г. 20:05 пользователь "Alex Vandiver" < [email protected]> написал: > > On Mon, 30 Mar 2015 13:18:03 +0300 "Vlad V. Shpolyanskiy" > <[email protected]> wrote: > > But while adding to RT_siteconfig string > > Set($HTMLFormatter, '/usr/local/lib/perl5/site_perl/HTML/FormatText/W3m.pm'); > > If you want to use w3m, all you need is: > > Set($HTMLFormatter, 'w3m'); I've tried this - no luck.
[warning]: Could not find or run external 'w3m' HTML formatter in $PATH (/sbin:/bin:/usr/sbin:/usr/bin) -- you may need to install it or provide the full path (/usr/local/lib/perl5/site_perl/RT/Interface/Email.pm:1849) > > The reference to setting a full path is if the w3m _binary_ is not in > your PATH. Setting it to the .pm file is incorrect. Also note that > since w3m is the first program that RT will attempt to use, there is > generally no need to explicitly set $HTMLFormatter to w3m _at _all_ > unless you wish to use a binary in an unusual location. Exactly, you are right. But RT falls back to internal converter as it does not see w3m installed for ever reason. > > > The main idea is to avoid double newlines for outlook emails. > > I'll appreciate any advice regarding this. > > You may be interested in > https://docs.bestpractical.com/RT_Config#CheckMoreMSMailHeaders The does not work too. Actually digging deeper into this turns out that that's not double newlines issue. While composing email in html format Outlook adds <p></p> tag when user press's enter along with MsoNormal defenition class. This class has a lot of attributes like font size, margins and so on. But after passing through RT all these defenitions are removed. As a result I get email with standard spacing between paragraphs which looks like double newline. > > - Alex
