Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
someone kindly help to check on it, thanks a lot.
I was unable to grant 'Update ticket to inactive' rights.
Error log:
[error]: Invalid right. Couldn't canonicalize right 'Reopen Case'
(/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'Update ticket to
inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool
task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410)
[warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it.
(/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'Update ticket to inactive',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
[warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(',
ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217)
Here is the lifecycle setting:
Set(%Lifecycles,
# modify the default lifecycle
newlifecycle => {
# All the appropriate ticket statuses
initial => [ 'InProgress' ],
active => [
'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ],
inactive => [
'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ],
# Default ticket statuses for certain actions
defaults => {
on_create => 'InProgress',
},
# Status change restrictions
transitions => {
'InProgress' => [qw(PeerReviewed)],
'PeerReviewed' => [qw(WaitingforApproval)],
'WaitingforApproval' => [qw(InProgress Scheduled)],
'Scheduled' => [qw(InProgress
ScheduledTimePassed)],
'ScheduledTimePassed' => [qw(ChangeCompleted
ChangeUnsuccessful ChangeBackedOut DidNotStart)],
},
# Rights for different actions
rights => {
# These rights are in the default lifecycle
'WaitingforApproval -> Scheduled' => 'Right to
approve ticket',
'* -> InProgress' => 'Right to
unapprove ticket',
'Scheduled -> ScheduledTimePassed' => 'AutoSet by
Crontool task(Do not grant)',
'ScheduledTimePassed -> *' => 'Update ticket
to inactive status',
},
# Actions for the web UI
actions => [
'InProgress -> PeerReviewed' => {
label => 'Peer Review Completed',
update => 'Comment',
},
'PeerReviewed -> WaitingforApproval' => {
label => 'Submit for Approval',
update => 'Correspond',
},
'WaitingforApproval -> Scheduled' => {
label => 'Approve it',
update => 'Commment',
},
'WaitingforApproval -> InProgress' => {
label => 'Unapprove it',
update => 'Comment',
},
'Scheduled -> InProgress'=> {
label => 'Unapprove it',
update => 'Correpond',
},
'ScheduledTimePassed -> ChangeCompleted' => {
label => 'Change Completed Successfully',
update => 'Comment',
},
'ScheduledTimePassed -> ChangeUnsuccessful' => {
label => 'Change Unsuccessful',
update => 'Comment',
},
'ScheduledTimePassed -> ChangeBackedOut' => {
label => 'Change Backed Out',
update => 'Comment',
},
'ScheduledTimePassed -> DidNotStart' => {
label => 'Did Not Start',
update => 'Comment',
},
],
},
# Status mapping different lifecycles
__maps__ => {
'default -> newlifecycle' => {
'new' => 'InProgress',
'open' => 'WaitingforApproval',
'stalled' => 'Scheduled',
'resolved' => 'ChangeCompleted',
'rejected' => 'ChangeBackedOut',
'deleted' => 'DidNotStart',
},
'newlifecycle -> default' => {
'InProgress' => 'new',
'PeerReviewed' => 'open',
'WaitingforApproval' => 'open',
'Scheduled' => 'open',
'ScheduledTimePassed' => 'open',
'ChangeCompleted' => 'resolved',
'ChangeUnsuccessful' => 'resolved',
'ChangeBackedOut' => 'rejected',
'DidNotStart' => 'rejected'
},
},
);
Any comments would be appreciated, thanks a lot.
BR,
Chrilly
