After changing to the most recent script, and resetting the Mason Cache this is now working perfectly. Thank you for all the help.
From: migetis...@hotmail.com To: rt-users@lists.bestpractical.com Date: Thu, 9 Jul 2015 15:49:51 +0100 Subject: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses. Thank you for your response M My perl is not great so I was unsure how/if I could put spaces in the Hash's key so I named them just a shorter variant of the status. the results in the following image http://prntscr.com/7qp9ra So the statuses appear correctly (So maybe not a 25 character limit?) Now if I try to set the status to a non-RT Default after submitting it shows this http://prntscr.com/7qpaz6 I just modified my code to something that did not throw any errors but I get the same result. New code is here http://pastebin.com/a8HRz0sG Once again, Any help is greatly appreciated. Thank you.Ashley Etherington. > Date: Thu, 9 Jul 2015 09:17:11 -0500 > Subject: Re: [rt-devel] Issue with setting Custom Statuses, Added statuses do > not see any other statuses. > From: mzagr...@d.umn.edu > To: migetis...@hotmail.com; rt-users@lists.bestpractical.com > > Hi Ashley, > > Configuration questions are best sent to rt-users. [Done] > > Comments inline. > > On Thu, Jul 9, 2015 at 4:54 AM, Ashley Etherington > <migetis...@hotmail.com> wrote: > > Hi Everyone. > > > > We have decided that instead of using a Sub-Status custom field, that we > > would add all of our statuses to the main built in RT Ticket status. The > > first initial pass appears to work but when we use one of the new statuses, > > we are unable to select any other status. > > Okay. > > > For example if I set the status to 'Awaiting Parts' and submit the form, > > The only status I can then set it to is 'Awaiting Status'. > > A few comments. > > 1) Start with the default lifecycle and make small changes to it. You > should be able to find your issue. > > 2) From what I can see in your "transitions" hash, there is no key of > "Awaiting Parts". Thus there are no valid transitions for that status > to change to. I'm not sure how "Awaiting Status" is showing up. > > 3) I just read on rt-user that there is a 25 character limit for > status names. If that is true, then you are running into that wall as > well. > > Cheers! > > -m