Indeed, I figured that out shortley after my last email. But thank you Todd. It confirms at least that I have done the right thing now.
> To: rt-users@lists.bestpractical.com > From: t...@bestpractical.com > Date: Thu, 9 Jul 2015 14:12:06 -0400 > Subject: Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, > Added statuses do not see any other statuses. > > On 7/9/15 10:49 AM, Ashley Etherington wrote: > > My perl is not great so I was unsure how/if I could put spaces in the > > Hash's key so I named them just a shorter variant of the status. > > You'll need to quote the values. So: > > active => [ ...'Awaiting Collection'... ], > ... > transitions => { > 'Awaiting Collection' => ['new', 'open', ..., 'deleted'], > ... > > The items in the statuses array need to match exactly to the keys in the > transitions. >