On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer <future...@gmail.com> wrote: > Hi, > > I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade > seems to have gone off correctly, I am no longer able to access anything > other than the "Self Service" portal using either of my configured accounts. > > If I punch in a ticket number manually I can view the basics of the ticket, > but cannot take any action, view any queues, etc. > > I can confirm that the database migrations were run and did not report any > errors. > > Any idea on where I might begin in order to troubleshoot this?
Can you check with the root account? If not, check the database to see if your user(s) are still Privileged. For instance: rt4=# SELECT * from groups, groupmembers where groupmembers.groupid = groups.id and groups.name = 'Privileged' and groupmembers.memberid = 98 :G -[ RECORD 1 ]-+----------------------------- id | 4 name | Privileged description | Pseudogroup for internal use domain | SystemInternal type | Privileged instance | 0 creator | 0 created | lastupdatedby | 0 lastupdated | id | 333405 groupid | 4 memberid | 98 creator | 0 created | lastupdatedby | 0 lastupdated | -m
