Hey Shane, Well it is good that things are working again. Let's keep rt-users in the loop. I've re-added them to the recipients list.
I don't have much for other suggestions at this point. Cheers, -m On Fri, Jul 17, 2015 at 2:22 PM, Shane Archer <future...@gmail.com> wrote: > On Fri, Jul 17, 2015 at 12:06 PM, Matt Zagrabelny <mzagr...@d.umn.edu> > wrote: >> >> On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer <future...@gmail.com> wrote: >> > Hi, >> > >> > I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade >> > seems to have gone off correctly, I am no longer able to access anything >> > other than the "Self Service" portal using either of my configured >> > accounts. >> > >> > If I punch in a ticket number manually I can view the basics of the >> > ticket, >> > but cannot take any action, view any queues, etc. >> > >> > I can confirm that the database migrations were run and did not report >> > any >> > errors. >> > >> > Any idea on where I might begin in order to troubleshoot this? >> >> Can you check with the root account? >> >> If not, check the database to see if your user(s) are still >> Privileged. For instance: >> >> rt4=# SELECT * from groups, groupmembers where groupmembers.groupid = >> groups.id and groups.name = 'Privileged' and groupmembers.memberid = >> 98 :G >> -[ RECORD 1 ]-+----------------------------- >> id | 4 >> name | Privileged >> description | Pseudogroup for internal use >> domain | SystemInternal >> type | Privileged >> instance | 0 >> creator | 0 >> created | >> lastupdatedby | 0 >> lastupdated | >> id | 333405 >> groupid | 4 >> memberid | 98 >> creator | 0 >> created | >> lastupdatedby | 0 >> lastupdated | >> >> -m > > > I ran that query and appear to have got a similar result to yours (using ID > 23 which is my normal account): > > mysql> SELECT * from Groups, GroupMembers where GroupMembers.groupid = > Groups.id and Groups.name = 'Privileged' and GroupMembers.memberid = 23 \G > *************************** 1. row *************************** > id: 4 > Name: Privileged > Description: Pseudogroup for internal use > Domain: SystemInternal > Type: Privileged > Instance: 0 > Creator: 0 > Created: NULL > LastUpdatedBy: 0 > LastUpdated: NULL > id: 10 > GroupId: 4 > MemberId: 23 > Creator: 0 > Created: NULL > LastUpdatedBy: 0 > LastUpdated: NULL > > Just now, though, I logged in as "root" and it appears to work -- I am able > to see my usual dashboard. > > From that, I went to Admin -> Users -> Select and clicked on my account (the > same ID 23 from above) and I see that the "Let this user be granted rights > (Privileged)" is checked. Without performing any action, I logged out, and > logged back in as my normal account, and _now_ it works. > > So it appears to have resolved itself; maybe the process of logging in as > the root account performed some magic? : ) > > > Thanks, > > Shane
