In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR.
https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera <[email protected]> wrote: > > Hi All, hope some one can give me some insight to below or refer to a UTL > > Currently I am using RT as below (must be the must be the simplest way of > using). > > 1. I have created a queue per each customer > 2. and Create, admincc etc the customer and some internal supervisors > 3. Each queue has its own reply address and comment address (both using the > same address) > > Above set-up works fine, till my technical directer started saying otherwise > :) below is what he wants me to go about looking. > > How can I have have signal queue for multiple customer and retain the same > level of access rights that I have with the current configuration. > > Appreciate any help that you can provide > > Best Regards > > Asanka
