Thank you the quick response Landon, this is great
-------------------------------------------- On Wed, 5/8/15, Landon Stewart <lstew...@iweb.com> wrote: Subject: Re: [rt-users] single queue for multiple customers To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Cc: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Date: Wednesday, 5 August, 2015, 13:03 In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: > > Hi All, hope some one can give me some insight to below or refer to a UTL > > Currently I am using RT as below (must be the must be the simplest way of using). > > 1. I have created a queue per each customer > 2. and Create, admincc etc the customer and some internal supervisors > 3. Each queue has its own reply address and comment address (both using the same address) > > Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. > > How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. > > Appreciate any help that you can provide > > Best Regards > > Asanka