On Fri, Sep 11, 2015 at 10:48:12AM -0500, [email protected] wrote: > Hi, > > I am debugging a problem where the 'Started' Date is not being > set when the ticket status changes from 'new' to 'open' or 'resolved'. > I found the code for when the 'Started' date is set using 'SetStarted()' > that changes the status from 'new' to 'open', but not the code setting > the 'Started' field when the status changes. Can someone give me a > pointer or an idea about where to look? > > Regards, > Ken >
Just to follow-up. I made a global scrip to set the 'Started' date field when it is un-set and the transaction is a status change from 'new' to either 'open' or 'resolved'. I thought that this was handled by RT internally when the status changed from 'new' but I could not find any place in the code that handled it. Regards, Ken
