On Fri, 11 Sep 2015 14:55:47 -0500 "[email protected]" <[email protected]> wrote: > Just to follow-up. I made a global scrip to set the 'Started' date > field when it is un-set and the transaction is a status change from > 'new' to either 'open' or 'resolved'. I thought that this was handled > by RT internally when the status changed from 'new' but I could not > find any place in the code that handled it.
This was in core code in RT 4.0, but was moved to a global scrip in RT 4.2: https://bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html (search for Started) If this was an RT instance that was upgraded from 4.0, the lack of this behavior my imply that not all upgrade steps were run. - Alex
