Thank you very much Kobus, the chown command worked. Unfortunately I cant find the activity report. I used the link https://<path to my RT server>/Reports/Activity/index.html but I get this error
" The page you requested could not be found Please check the URL and try again." Dont know if I should do the installation again. Please help On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch < kobus.ben...@trustpayglobal.com> wrote: > Sorry my bad. It should be chown not chmod and if the directory does not > exist create it first then do the chown. > > > On 14/09/2015 10:49, Lorraine Johnson wrote: > > I again tried the solution you gave me, but am getting this error invalid > mode ' apache:apache'. > > > Please I am a newbie, kindly help me out. > > Thank you so much > > On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson < <rrainey...@gmail.com> > rrainey...@gmail.com> wrote: > >> Thank you Kobus Bensch for your quick response >> >> Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2 >> it says No such file or directory. >> >> Please help >> >> On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch < >> <kobus.ben...@trustpayglobal.com>kobus.ben...@trustpayglobal.com> wrote: >> >>> The answer is in the logs, but if you performed this step rm -fr >>> /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R >>> apache:apache /opt/rt4/var/mason_data >>> >>> This is on Centos anyway. >>> >>> HTH >>> >>> >>> >>> On 14/09/2015 10:01, Lorraine Johnson wrote: >>> >>> Hi Y'all >>> >>> Good morning, I installed RT- activity report and I get this error "An >>> internal RT error has occurred. Your administrator can find more details in >>> RT's log files." >>> >>> >>> Please I need help. >>> >>> Thank you >>> >>> >>> -- >>> Kobus Bensch >>> Senior Systems Administrator >>> Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD >>> DDI: 0207 871 3958 >>> Tel: 0207 871 3890 >>> Email: kobus.ben...@trustpayglobal.com >>> >>> Trustpay Global Limited is an authorised Electronic Money Institution >>> regulated by the Financial Conduct Authority registration number 900043. >>> Company No 07427913 Registered in England and Wales with registered address >>> 130 Wood Street, London, EC2V 6DL, United Kingdom. >>> >>> For further details please visit our website at >>> <http://www.trustpayglobal.com>www.trustpayglobal.com. >>> >>> The information in this email and any attachments are confidential and >>> remain the property of Trustpay Global Ltd unless agreed by contract. It is >>> intended solely for the person to whom or the entity to which it is >>> addressed. If you are not the intended recipient you may not use, disclose, >>> copy, distribute, print or rely on the content of this email or its >>> attachments. If this email has been received by you in error please advise >>> the sender and delete the email from your system. Trustpay Global Ltd does >>> not accept any liability for any personal view expressed in this message. >>> >> >> > > -- > Kobus Bensch > Senior Systems Administrator > Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD > DDI: 0207 871 3958 > Tel: 0207 871 3890 > Email: kobus.ben...@trustpayglobal.com > > Trustpay Global Limited is an authorised Electronic Money Institution > regulated by the Financial Conduct Authority registration number 900043. > Company No 07427913 Registered in England and Wales with registered address > 130 Wood Street, London, EC2V 6DL, United Kingdom. > > For further details please visit our website at www.trustpayglobal.com. > > The information in this email and any attachments are confidential and > remain the property of Trustpay Global Ltd unless agreed by contract. It is > intended solely for the person to whom or the entity to which it is > addressed. If you are not the intended recipient you may not use, disclose, > copy, distribute, print or rely on the content of this email or its > attachments. If this email has been received by you in error please advise > the sender and delete the email from your system. Trustpay Global Ltd does > not accept any liability for any personal view expressed in this message. >