Hi Russell, Have you tried this setting in RT_SiteConfig.pm?
Set($DefaultQueue, 'My Default Queue Name Here'); I think that's what is defining it for my global settings, rather than the per user setting in the UI. More info on that setting is at https://bestpractical.com/docs/rt/latest/RT_Config.html Aaron > On Sep 23, 2015, at 9:55 AM, Russell Jones <[email protected]> wrote: > > Hi all, > > How do I change the default queue that is selected in the quick ticket > creation area? Doing some research led me to the "Default queue" drop down in > user preferences, and this does indeed change the queue that is selected by > default next to the "New ticket in" button at the top right, but it does not > change the selected queue for the "Quick Ticket Creation" box. > > Any help is greatly appreciated. Thanks! >
