I have an RT 4.2.11 instance that is not sending autoreply messages when tickets are created via e-mail. If you create a ticket on behalf of a user through the web form, an autoreply is sent. It's only when a ticket is created via e-mail that an autoreply is not sent. The Sendmail log file shows no attempt to send an autoreply, and no outbound e-mail is recorded in the ticket's transaction history.
My global scrips screen is attached. There are no queue-specific scrips. What would cause RT to not send autoreplys to requestors when tickets are created via e-mail? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
