On Mon, Oct 26, 2015 at 5:24 PM, charlyc...@yahoo.com.ar <charlyc...@yahoo.com.ar> wrote: > Hello all, > > I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems > now. > > 1. When inserting an article in a ticket now I get the HTML code on it, for > example this: > > Dear customer, > <br />The change you have requested is not possible. > <br />Thank you. > > If I apply the same article in the 4.0.10 we don't have the HTML code on it. > > > 2. When creating new tickets on the 4.0.10 we could apply different format > to the text but not possible on the 4.2.12
In 4.2.12 you are not using a WYSIWYG editor. Try to change to using a WYSIWYG editor in your settings->preferences. -m