Good evening. I have a weird problem when resolving an Incident.
I go to Actions > Resolve. Then, under the message body, I write whatever I want, like "Closing this case". Then I click on Update Incident, and it is in fact closed. However, the text I wrote in the case closure action ("Closing this case") won't appear in the History of the incident. The only thing appearing is "Status changed from 'open' to 'resolved'". I have to add a comment later, to workaround this. No errors in logs. Thanks. Joao -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-RTIR-3-2-Incident-Resolve-entry-comments-disappear-after-submitting-tp60911.html Sent from the Request Tracker - User mailing list archive at Nabble.com.