At time some folks on campus report that RT is slow for them. I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.
Does RT have any built-in mechanism for SuperUser to do such a thing. We use single sign on and thus I am unable to override that. Thanks Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected]
