We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons. Are you saying we could have a special config in place that would allow me to access our system in non-SSO mode or would I have to cloned the db to such an area?
Thanks for getting back so quickly Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected] > On Nov 12, 2015, at 1:37 PM, [email protected] wrote: > > On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote: >> At time some folks on campus report that RT is slow for them. >> >> I try to create a test user with the same access but this does not always >> help me because they may have a lot of tickets or a dashboard item/report >> that I cannot emulate. >> >> Does RT have any built-in mechanism for SuperUser to do such a thing. >> >> We use single sign on and thus I am unable to override that. >> >> Thanks >> >> Joe >> >> Joe Kirby , Assistant Vice President, Business Systems >> Division of Information Technology (DoIT) >> Support Response - http://www.umbc.edu/doit >> Administration 627 >> Office - 410-455-3020 >> Email - [email protected] >> > > Hi Joe, > > You might be able to set up an alternate frontend configured to use > local authentication. Then you could test with that by setting a local > password for the account. What version are you running and are you do > you have Set($UseSQLForACLChecks, 1) in your RT_SiteConfig.pm? Superuser > skips all of the access checks that regular accounts pass through. > > Regards, > Ken
