Hi Max, On Thu, Jan 14, 2016 at 9:46 AM, Max McGrath <mmcgr...@carthage.edu> wrote:
> Hello - > > Where is the function held that reopens a stalled ticket when a user > replies? I found a Scrip called *On Correspond Open Tickets* -- but I'm > not sure if that is the right thing -- and I'm not sure how that interacts > with stalled tickets if it is the right thing. > I believe the upstream scrip sets the ticket to the first active status for the lifecycle that the ticket is in. > > We're considering adding some new statuses and would want similar things > to happen -- so I just need to familiarize myself with how that works. > That scrip I mentioned above would then extend to the new lifecycles if you put your desired status first in the active statuses for the lifecycle. -m
