Hello - Where is the function held that reopens a stalled ticket when a user replies? I found a Scrip called *On Correspond Open Tickets* -- but I'm not sure if that is the right thing -- and I'm not sure how that interacts with stalled tickets if it is the right thing.
We're considering adding some new statuses and would want similar things to happen -- so I just need to familiarize myself with how that works. Thanks! Max -- Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21> Network Administrator Carthage College 262-552-5512 [email protected]
