Hi Asif, On Fri, Feb 12, 2016 at 3:51 PM, Asif Iqbal <vad...@gmail.com> wrote: > Hi All, > > I am using this scrip, but it does not notify the owner at resolve > > Description: Reminder to close associated tickets at resolve > Condition: On Resolve > Action: Notify Owner > Template: Global Template: Resolved > Stage: TransactionCreate > > I own the ticket and I do have valid email address. But when I resolve the > ticket I get No recipients found.
Yep. If you turned up the logging it would probably tell you that you are the "actor" of the transaction. https://www.bestpractical.com/docs/rt/4.0/RT_Config.html#NotifyActor With "Notify *" actions, the actor of a transaction won't get notified. However "Autoreply *" will fire to its recipient list regardless of actor. -m --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
