I see the error in /var/log/messages:
Mar 2 15:50:02 rt RT: Template parsing error: RT::Ticket::Requestor
Unimplemented in Text::Template::GEN75. (template line 3) #012#012Stack:#012
[/usr/local/share/perl5/DBIx/SearchBuilder/Record.pm:494]#012 [template:3]#012
[/opt/rt4/sbin/../lib/RT/Template.pm:478]#012
[/opt/rt4/sbin/../lib/RT/Template.pm:434]#012
[/opt/rt4/sbin/../lib/RT/Template.pm:363]#012
[/opt/rt4/sbin/../lib/RT/Template.pm:343]#012
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:154]#012
[/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:226]#012
[/opt/rt4/sbin/../lib/RT/Scrip.pm:448]#012
[/opt/rt4/sbin/../lib/RT/Scrips.pm:252]#012
[/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
[/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]#012
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2151]#012
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1571]#012
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/../lib/RT/Template.pm:473)
Requestor Unimplemented in Text
> On Mar 2, 2016, at 2:21 PM, Anne M. Hammond <hamm...@txcorp.com> wrote:
>
> Hi,
>
> We would like to Cc sugar-sales on incoming RT correspondence.
>
> The email to sugarcrm would be From: {Requestor}, not
> RT.
>
> I created a new script:
>
> Name: Cc sugar-sales
> Description: Send Cc of original request with Requestor as Sender to
> sugar-sales
> Type Perl
> Content:
>
> To:sugar-sa...@mycorp.com
>
> From:{$Ticket->Requestor}
>
> Subject: {$Ticket->Subject}
>
> {$Transaction->Content()}
>
> ——————————
>
> Then I "Create a script for queue Testing":
>
> Description: Cc sugar-sales
> Condition: On create
> Action: Notify other recipients
> Template: Cc sugar-sales
> Stage: TransactionCreate
>
> Save
> ——————————
>
> But the message is not sent.
>
> If I look at Current Scrips, this is #114.
> I don’t see that #114 is executed by looking in /var/log/messages.
>
> Is there another place to look? Or is this not the way to do this?
>
> Thanks in advance for any pointers,
> Anne
>
> ---------
> RT 4.4 and RTIR Training Sessions
> (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>
Anne M. Hammond - Systems / Network Administration - Tech-X Corp
hammond_at_txcorp.com 720-974-1840
---------
RT 4.4 and RTIR Training Sessions
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016
