Hi all, I'm trying to figure out how to make auto-generated emails appear less creepy to our constituents.
As of now, they are sent looking as if they are coming from some sort of ghost with no name or email address. Gmail shows them as (unknown) via nyu.edu. If I drill into the headers, I can see: Sender: Apache <apa...@our.rtserver.edu> .... From: "The RT System itself" <> I have tried assigning our default email address to the RT_System user, but even as super user it says I am not allowed to modify. Any ideas? We'd like to start cutting automatic tickets, but our users will likely not appreciate emails coming in looking like this. Thanks so much! -- Jannae Jacks Senior Network Security Analyst, Technology Security Services New York University, Information Technology
--------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
