Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field "Manager" are usernames of managers.
Now i would like to create an approval ticket, with owner - custom field
"Manager" value.
I have tried, without success, this code in template:
===Create-Ticket: Jauns Darbinieks
Subject: New employee {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
I get this error:
Owner: Can't call method "FirstCustomFieldValue" on an undefined value
at template line 6.
How do i correctly forward the value of that custom field?
The question also relates to the next part of my workflow. After the
manager approves the ticket, i would like to create 2-3 more tickets.
And each one of them would need to get some custom fields from the
parent ticket (but not all)
something like this - It would get a ticket with the username and what
computer should be given
security would also get a ticket with info about access restrictions
accounting would get some other info, that security and it should not be
able to see
How do i correctly forward these custom fields to children tickets?
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