Hi all,
I'm experiencing an issue with a particular queue where by a Hotmail
address requester does not get email notifications if their ticket is
replied to via a mail client - RT gets updated with the reply but it
doesn't send out an email to the requester. If the same ticket is
replied to via RT web the Hotmail address requester does receive a reply
- again RT gets updated with the reply but this time it does send out an
email to the requester.
It's only to Hotmail addresses where I see this issue, gmail and our
domain is fine.
The setup of the queue (example)...
Queue name = queue1
Reply Address = que...@xyz.org
The actual queue email address is que...@abc.org
que...@xyz.org forwards to que...@abc.org which then goes into RT at
r...@helpdesk.abc.org
If I change the reply address from que...@xyz.org to que...@abc.org the
RT gets updated and the hotmail address requester receives the reply,
however, I need the reply address to be que...@xyz.org.
Any suggestions?
Thanks
Regards
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