On 29-3-2016 18:00, Luke Hopkins wrote: > Has anyone encountered this issue before? Am I not providing enough > information to make the issue clear? > > On 24/03/2016 17:25, Luke Hopkins wrote: >> >> I recently upgraded my database from 4.0.4 to 4.4.0. Everything works >> fine except for one user who doesn't get the right links. Whenever the >> user clicks on a queue all tickets have the format: >> >> ' <b><a href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#', >> >> while every other user has the correct format of: >> >> '<b><a >> href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#', >> >> >> This cause the user to get a 503 whenever they click a link because the >> WebPath is missing. >> >> I can change the format but it always reverts back when I leave the >> query. How do I get this to get the correct format each time. I think I have seen this before on the list. Think has something todo with a search that is in the attributes table and thus part of the users profile. There is a rt-attributes-viewer command that will show you the decoded content. Find all the records of that user and run the searches through this tool to see which one it is. There is also an editor tool.
Regards, Joop --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
