I've run into several issues in RT with the use of greater than '>' and less than '<' symbols in RT.
One issue that I run into with some regularity is pasting the default mysql prompt into a ticket. For example, if I paste the following into a reply: mysql> select CURRENT_DATE; +--------------+ | CURRENT_DATE | +--------------+ | 2016-04-20 | +--------------+ 1 row in set (0.00 sec) The first line is hidden, as if it were text quoted from a previous comment or reply. By and large, I simply try to avoid using un-paired '<' and '>' characters in replies, but I just ran into the following issue in a canned response: The following text in the canned response editor: <item>"<<biblio.title>>" by <<biblio.author>>, <<issues.date_due>>, Barcode: <<items.barcode>> </item> Renders as "<>" by <>, <>, Barcode: <> When I view it in Display. I tried using '\<' and '\>' to escape the greater than and less than symbols; that didn't work... using html entities did work,, but ... meh. Are there any rules for escaping '<' and '>', and, more generally, is there any documentation about how RT renders comments/replies and articles? Thanks, --Barton
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