Good afternoon, Thanks for the response. I'm not seeing the .rtrc file in my home directory. I added the username, password and URL via environment variables and I'm now receiving the following new error message:
Server error: Can't connect to <RT site ip address:>:443 (certificate verify failed) (500) On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <dus...@bestpractical.com> wrote: > Hi Dave, > > There are two ways to authenticate for the RT CLI. > > The first is environment variables RTUSER and RTPASSWD > > The second is an RT Config file .rtrc in your user’s home directory: > > server http://your.rt4.installation > user your.rtusername > passwd your rt password > > > I would verify that you can login to RT with your credentials before using > the CLI if you have doubts as to their validity. You can use any user with > the CLI, but you will be limited by their permissions. Generally it is > recommended to make a user specifically for use with the CLI so you can > grant only the permissions that you need. > > You can take a look at the wiki here for more information: > http://requesttracker.wikia.com/wiki/CLI > > Thank you, > Dustin > > On Apr 29, 2016, at 1:20 PM, Dave Florek <dave.a.flo...@gmail.com> wrote: > > Hi, > > I'm trying to use RT CLI to issue several commands however it asks for a > password and none of the ones I initially generated are working. Does the > rt cli program use the root password to work? I get an error (302) found > each time I attempt a login. > > Sincerely, > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > > >
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016