Hi Ken, Thanks, but i'm afraid this is not the case. I'm searching in tickets that do not have replies (or comments) at all. The only correspondence is the creation of the tickets (and it's contents).
Regards, Raymond -----Oorspronkelijk bericht----- Van: k...@rice.edu [mailto:k...@rice.edu] Verzonden: woensdag 11 mei 2016 14:54 Aan: Teunissen, Raymond CC: rt-users@lists.bestpractical.com Onderwerp: Re: [rt-users] Content search: NOT LIKE On Wed, May 11, 2016 at 10:43:17AM +0000, raymond.teunis...@kpn.com wrote: > Hi all, > > There seems to be an issue with the contentsearch in RT, or at least, > I'm experiencing it :) > > When doing a search like : Queue = 'Queuename' AND Status = 'new' AND Content > LIKE 'searchphrase' > > It works. > > When doing a search like: Queue = 'Queuename' AND Status = 'new' AND Content > NOT LIKE 'searchphrase' > > It doesn't. It still gives those tickets which have the criteria I specified > in the search (and thus don't want to see in the results). Is this a bug > perhaps? > > RT4.2.12 > RHEL 6 > > Regards, > Raymond > > KPN NL Hi Raymond, This search is not doing what you expect. It is finding all tickets that have at least one reply without the searchphrase. Regards, Ken --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
