Perhaps this is not a bug, but stalled tickets that gets updated via email from external parties, didn't this previously change the status of the ticket to Open?
In RT 4.4 it seems not to work, and cant seem to make it work with custom scrip either (due to lack of perl skills). Is this a bug or supposed to work in this way? Regards
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
