I have had our CommandByMail updated to the new version 2.1 and our RT is 
4.4.0.  I have setup a group that is allowed to use CommandByMail.

In the past; If you where is the group it would run the commands correctly.  If 
you were not in the group it bypassed the CommandByMail and work as if it was a 
regular ticket.

Now with 2.1 and 4.4.0. If you are in the group it will run the command 
correctly. However, if you are not in the group then you get a bounce message 
that says:

User [the email address] is not in the configured CommandByMailGroup

This happens every time and even if you send a normal email  or reply to a 
ticket.  My test messages didn't have any of the "Commands", there were just a 
general test.

Essential, during my test, EVERYONE would have to be in the group or no one 
could reply or send in a ticket.

Settings from RT_SiteConfig.pm

Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));

Set($CommandByMailGroup, 27713);

Set(@Plugins, qw(RT::Extension::CommandByMail 

Does anyone have the new version working in the way I described it did in the 
past or is this some sort of bug?


Armin Liedtke
Senior Computer Specialist
UW Bothell/Cascadia College Campus Library
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

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