Le 16/06/2016 à 08:23, Primoz Jeroncic a écrit : > > I'm sure it can be done, but no matter how much I try and search, I > don't find way how to do it.
it can be done, but it's a bit tricky, to do it cleanly you have to override some methods by starting from: grep SubjectTag lib/ -r ;) > > PS: I know changing this, would break all connections of new > tickets/replies to old tickets with existing tickets, but I'm fine with > that. > no, you can stay backward compatible in RT::Interface::Email::ParseTicketId if it was me I would not change the default format, just allow for incoming other formats if needed. --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
