Hi I'm trying to find this for a while, but it seems any help or experiences regarding this are non-existing, which I hardly believe it could be possible nowadays :) I would need to change my ticket ID shape from current [rtname #0000] to something more simple and obvious. Preferred would form would be something like rtname-0000. That means basically same as it is, just without [] brackets, spaces and #. Just plane rtname followed by dash and ticket id number. I'm sure it can be done, but no matter how much I try and search, I don't find way how to do it. I would really appreciate some help and hints how to do this.
PS: I know changing this, would break all connections of new tickets/replies to old tickets with existing tickets, but I'm fine with that. Thanks for help! -- br, Primoz Jeroncic Support - IP Connectivity & Routing ----------------------------------------------------------- Softnet d.o.o. | Borovec 2 tel: +386 1 8100100 | The longer I run, SI-1236 Trzin primoz(at)softnet.si | the smaller the Slovenia http://www.softnet.si| problems become. -----------------------------------------------------------
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