> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB&groupid=BSG&ticketid={$Ticket->Id}&ticketowner={$Ticket->OwnerObj->EmailAddress}&customeremail={$Ticket->RequestorAddresses}&ticketsubject={uri_escape($Ticket->Subject)}
I would use the /Elements/QueryString RT component here, which will do all the funny URI encoding and parameter concatenation for you: { my $query_string = $m->comp('/Elements/QueryString', SID => 'SV_4IbNK0n1unOaIEB', groupid => 'BSG', ticketid => $Ticket->Id, ticketowner => $Ticket->OwnerObj->EmailAddress, customeremail => $Ticket->RequestorAddresses, ticketsubject => $Ticket->Subject, ); } https://umbc.co1.qualtrics.com/SE/?{$query_string} Chris --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016