OK, my fault ;-) Change
my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString', to this (note the 's') my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString', and this https://umbc.co1.qualtrics.com/SE/?{'$query_string'} should be this (no quotes) https://umbc.co1.qualtrics.com/SE/?{$query_string} Chris Am 22.06.2016 um 12:40 schrieb Joe Kirby: > Thank you both. > > It does do a great job of translating however it does not seem the field > is actually available for the command line > > Here is the full template and then the email result. Am I missing a > comma or something? > > TEMPLATE-------- > RT-Attach-Message: Yes > Subject: {$Ticket->Subject} [RESOLVED] > > R e s o l u t i o n: > = = = = = = = = = = = = = = = = = = = > > {$Transaction->Content()} > _________________________________________ > > If you agree your issue is resolved, please give us feedback on your > experience by completing a brief satisfaction survey: > > { > my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString', > SID => 'SV_4IbNK0n1unOaIEB', > groupid => 'BSG', > ticketid => $Ticket->Id, > ticketowner => $Ticket->OwnerObj->EmailAddress, > customeremail => $Ticket->RequestorAddresses, > ticketsubject => $Ticket->Subject, > ); > } > https://umbc.co1.qualtrics.com/SE/?{'$query_string'} > > > If you believe your issue has not been resolved, please respond to this > message, which will reopen your ticket. Note: A full record of your > request can be found at: > > Ticket <URL: > {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > > > Thank You > —————————— > > Email result from TEMPLATE > > R e s o l u t i o n: > = = = = = = = = = = = = = = = = = = = > > This transaction appears to have no content > _________________________________________ > > If you agree your issue is resolved, please give us feedback on your > experience by completing a brief satisfaction survey: > > SID=SV_4IbNK0n1unOaIEB&customeremail=jkirby%40umbc.edu > <http://40umbc.edu>&groupid=BSG&ticketid=706954&ticketsubject=Test%20Case%23%201234 > https://umbc.co1.qualtrics.com/SE/?$query_string > > > If you believe your issue has not been resolved, please respond to this > message, which will reopen your ticket. Note: A full record of your > request can be found at: > > Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=706954 > > > Thank You > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu <mailto:ki...@umbc.edu> > >> On Jun 22, 2016, at 5:12 AM, Christian Loos <cl...@netcologne.de >> <mailto:cl...@netcologne.de>> wrote: >> >> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour: >>> Nice idea, but is $m available in RT templates (never tried) ? >> >> You are right, you must replace line >> >> my $query_string = $m->comp('/Elements/QueryString', >> >> with >> >> my $query_string = >> $HTML::Mason::Commands::m->comp('/Elements/QueryString', >> >> Chris > -- Christian Loos NETCOLOGNE Gesellschaft für Telekommunikation mbH Am Coloneum 9 | 50829 Köln Geschäftsführer: Jost Hermanns, Mario Wilhelm Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe HRB 25580, AG Köln --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016