On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall <[email protected]> wrote:
> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote: > > I don't think that's going to help me. > > Let me give you a scenario: > > > > Person A sends a mail to my queue with B and C in CC. RT sends autoreply > to > > all of them. Then B thinks there should be something added so he replies > to > > A's mail instead of autoreply mail. > > Now I have 2 different tickets created for the same subject by A and B. > > > > Hi Nilesh, > > The 2nd Email should include an In-Reply-To: header that can be used > to link it to the 1st Email's ticket. > > Regards, > Ken > Does the default RT strip that off? Because I'm not seeing in one recent duplicate created in the manner I described.
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