On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote: > I don't think that's going to help me. > Let me give you a scenario: > > Person A sends a mail to my queue with B and C in CC. RT sends autoreply to > all of them. Then B thinks there should be something added so he replies to > A's mail instead of autoreply mail. > Now I have 2 different tickets created for the same subject by A and B. >
Hi Nilesh, The 2nd Email should include an In-Reply-To: header that can be used to link it to the 1st Email's ticket. Regards, Ken --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016