Hi all, what's the easiest way to implement a functionality where - one person per day is made "Ticket master" and receives all incoming new tickets as well as replies to unowned tickets - Nobody else receives these mails - Across several queues (3-5) Can this be accomplished using a scrip?
Would I be better off just forwarding all mail to a specific mail alias (a CC or AdminCC with a role contact like [email protected]), and then updating that mail alias daily? Thanks for some pointers! Regards, --ck --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
