Hi, We've recently upgraded from RT-4.2.12 to RT-4.4.1. Right now we get an error when merging tickets into one by bulk update.
The log says: ========================== [3674] [Wed Aug 3 09:59:46 2016] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's [email protected] is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop (/opt/rt-4.4/sbin/../lib/RT/Group.pm:1047) [3674] [Wed Aug 3 09:59:46 2016] [error]: Can't locate object method "Id" via package "[email protected] is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop" (perhaps you forgot to load "[email protected] is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop"?) at /opt/rt-4.4/sbin/../lib/RT/Record/Role/Roles.pm line 489. Stack: [/opt/rt-4.4/sbin/../lib/RT/Record/Role/Roles.pm:489] [/opt/rt-4.4/sbin/../lib/RT/Ticket.pm:1830] [/opt/rt-4.4/sbin/../lib/RT/Ticket.pm:1732] [/opt/rt-4.4/sbin/../lib/RT/Interface/Web.pm:3580] [/opt/rt-4.4/share/html/Search/Bulk.html:311] [/opt/rt-4.4/sbin/../lib/RT/Interface/Web.pm:696] [/opt/rt-4.4/sbin/../lib/RT/Interface/Web.pm:375] [/opt/rt-4.4/share/html/autohandler:53] (/opt/rt-4.4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [3674] [Wed Aug 3 09:59:46 2016] [critical]: Transaction not committed. Usually indicates a software fault.Data loss may have occurred (/opt/rt-4.4/sbin/../lib/RT/Interface/Web/Handler.pm:168) ========================== We have this in our RT_SiteConfig.pm: ========================== Set($RTAddressRegexp,qr{^(?:recipient\@ourdomain\.tld$}i); Set($CorrespondAddress , '[email protected]'); Set($CommentAddress , '[email protected]'); ========================== Where RTAddressRegexp was created using "perl etc/upgrade/generate-rtaddressregexp". What I'm doing is this: - I search tickets by subject that are returned in a list. - I select a number of these tickets. - I enter the ticket number that I want to merge all the tickets into. - I'm not changing anything else and click "Update". I'm not an RT nor a Perl wizard, and to me the error doesn't make much sense. Can someone please help me diagnose this problem? -- Rob --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
