We have certain users in our system, which do not need to get certain
type of notifications, for example On Owner Change, we do not want
Notify Owner for certain owners.
There is a standard Script which works fine:
Description: On Owner Change Notify Owner
Condition: On Owner Change
Action: Notify Owner
Template: Transaction
As I said, this works fine, but for all owners. We want to skip this
Scrip for some owners.
I put this into Custom condition:
my $owner = $self->TicketObj->Owner;
$RT::Logger->info('SCRIP: Owner change detected: ID '.$owner);
if ($owner == 12) {
return 0;
}
return 1;
But it seems to have no effect. I think this Custom condition works only
for "User Defined" actions. Then how can I define some conditions for
system-wide actions like "Notify Owner"?
Thanks
Ondrej
--
Ondrej JOMBIK
Platon Technologies s.r.o., Hlavna 3, Sala SK-92701
+421 903 PLATON - [email protected] - http://platon.org
My current location: Phoenix, Arizona
My current timezone: -0700 UTC (MST)
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