Did you apply the permissions globally or just to the queue? My guess is the former, which you'd have done by going to Admin -> Global -> Group Rights. What you want to do is remove those permissions, and then open the specific queue, and select Group Rights tab (not the Global menu) and assign from there.
On Tue, 30 Aug 2016 at 01:26 aixenv <[email protected]> wrote: > So i have a group that is "company1" i gave that group "create and reply > on ticket" permissions > > i had to set the user within this group to privileged so they have > particular access to a dedicated queue let's call it " company1" > > everything looks good except new search > > if i go into new search and just do a search on resolved tickets it shows > EVERY resolved ticket from every queue, and tickets are clickable and > viewable > > how on earth do i limit that to just "company1" > > RT version 4.2.10 > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
