I figured it out, actually they were tickets that were from no longer existing queues. I bulk moved them to an existing queue and they no longer showed up.
On Aug 29, 2016 5:59 PM, "Chris McClement" <chri...@bosberaad.com> wrote: > Did you apply the permissions globally or just to the queue? My guess is > the former, which you'd have done by going to Admin -> Global -> Group > Rights. What you want to do is remove those permissions, and then open the > specific queue, and select Group Rights tab (not the Global menu) and > assign from there. > > On Tue, 30 Aug 2016 at 01:26 aixenv <aix...@gmail.com> wrote: > >> So i have a group that is "company1" i gave that group "create and reply >> on ticket" permissions >> >> i had to set the user within this group to privileged so they have >> particular access to a dedicated queue let's call it " company1" >> >> everything looks good except new search >> >> if i go into new search and just do a search on resolved tickets it shows >> EVERY resolved ticket from every queue, and tickets are clickable and >> viewable >> >> how on earth do i limit that to just "company1" >> >> RT version 4.2.10 >> --------- >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Boston - October 24-26 >> * Los Angeles - Q1 2017 > >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017