Hi, Can RT send the Thread-Index & Thread-Topic fields as email headers? They are used for grouping conversations in Outlook and avoid seeing each emails of a same ticket in single conversations.
I saw here some email dumps with these fields: http://lists.bestpractical.com/pipermail/rt-devel/2008-November/010323.html [...] Content-Transfer-Encoding: base64 thread-topic: [rt.example.com #1234] Bitte um Rückruf am Mittwoch thread-index: AclI3xNq4KwWEYT8QX+ziU8EtI/A4g== MIME-Version: 1.0 (iPhone Mail 5F136) [...] but I couldn't find anything in RT Core or plugins/extensions to do this. Am I missing something? Thanks! -- L.B.
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
