Hello,
You can set headers in mail, just add them at the top of your template used for
sending, so something like this:
--- Start of template ---
thread-topic: [rt.example.com #{$Ticket->id}] {$Ticket->Subject}
thread-index: *However you choose to set it*
{$Transaction->Content()}
--- End of template ---
Also, keep whatever other headers you have. The easiest would be to just add
them at the top of the template and keep the existing lines.
How you set the thread-index variable however, that I can't help you with.
Med vennlig hilsen,
Thomas Oddsund
SDS/USIT
________________________________
Fra: rt-users <[email protected]> på vegne av L B
<[email protected]>
Sendt: 31. august 2016 15:10
Til: rt-users
Emne: [rt-users] Conversation grouping by ticket in Outlook / Thread-Index &
Thread-Topic
Hi,
Can RT send the Thread-Index & Thread-Topic fields as email headers? They are
used for grouping conversations in Outlook and avoid seeing each emails of a
same ticket in single conversations.
I saw here some email dumps with these fields:
http://lists.bestpractical.com/pipermail/rt-devel/2008-November/010323.html
[...]
Content-Transfer-Encoding: base64
thread-topic: [rt.example.com<http://rt.example.com> #1234] Bitte um Rückruf am
Mittwoch
thread-index: AclI3xNq4KwWEYT8QX+ziU8EtI/A4g==
MIME-Version: 1.0 (iPhone Mail 5F136)
[...]
but I couldn't find anything in RT Core or plugins/extensions to do this.
Am I missing something?
Thanks!
--
L.B.
---------
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https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
