Hello all, I would like to know if it’s possible to have two email addresses assigned to the same queue ? For example, when a user send an email either to [email protected] or [email protected] a ticket will be created in the same QUEUE.
I created a queue and on the Reply Address field i used (, | ;) between the two emails (Ex. [email protected],[email protected] ) ,but the following notice occurred: "RTAddressRegexp option in the config doesn't match [email protected],[email protected]" Could you please advise ? Thank you!, [cid:[email protected]] [cid:[email protected]] Renos Nikolaou Escalation Engineer [cid:[email protected]] [email protected]<mailto:[email protected]> [cid:[email protected]] Extension: # 153 [cid:[email protected]] 1, Lefkos Anastasiades Street, 3rd Floor, 2012 Strovolos, Nicosia Tel.: +357 22463600 [cid:[email protected]]<http://www.odysseyc.com/cloudservices/SIEM/> This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail. The content of this email may contain private views and opinions, which do not constitute formal disclosure or commitment unless specifically stated. [cid:[email protected]]<http://www.odysseyc.com> [cid:[email protected]] <https://www.facebook.com/OdysseyCyberSecuriy> [cid:[email protected]] <https://twitter.com/Odysseycybersec> [cid:[email protected]] <http://www.linkedin.com/company/odyssey-consultants> [cid:[email protected]] [cid:[email protected]] [cid:[email protected]]
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