The short answer is: yes. Sending email to a queue is configured using the RT's mail gateway in combination with standard linux utilities like fetchmail or getmail. The basic workflow is:
mail sent to queue mailbox -> getmail collects from mailbox -> getmail hands new emails to rt-mailgate -> rt-mailgate creates ticket in queue For multiple addresses to send to the same queue, you simply configure multiple mailboxes, and tell getmail to collect from them all, handing over to rt-mailgate that is configured to insert into the same queue. Note that the above does not depend on the "Reply Address" or "Comment address" in the GUI queue configuration form for the email address to be used. The email addresses in those fields, as far as I understand it, are used by your Privileged users to insert correspondence or comments into tickets. Someone with more experience might want to correct or confirm that. On Sat, 3 Sep 2016 at 01:43 Renos Nikolaou <[email protected]> wrote: > Hello all, > > > > I would like to know if it’s possible to have two email addresses assigned > to the same queue ? > > For example, when a user send an email either to [email protected] or > [email protected] a ticket will be created in the same QUEUE. > > > > I created a queue and on the Reply Address field i used (, | ;) between > the two emails (Ex. [email protected],[email protected] ) ,but the > following notice occurred: > > "RTAddressRegexp option in the config doesn't match [email protected], > [email protected]" > > > > Could you please advise ? > > > > Thank you!, > > > Renos Nikolaou > Escalation Engineer > [email protected] > Extension: # 153 > 1, Lefkos Anastasiades Street, 3rd Floor, 2012 Strovolos, Nicosia *Tel.:* > +357 22463600 > <http://www.odysseyc.com/cloudservices/SIEM/> > > This e-mail contains proprietary information some or all of which may be > legally privileged. It is for the intended recipient only. If an addressing > or transmission error has misdirected this e-mail, please notify the author > by replying to this e-mail. If you are not the intended recipient you must > not use, disclose, distribute, copy, print or rely on this e-mail. The > content of this email may contain private views and opinions, which do not > constitute formal disclosure or commitment unless specifically stated. > <http://www.odysseyc.com> <https://www.facebook.com/OdysseyCyberSecuriy> > <https://twitter.com/Odysseycybersec> > <http://www.linkedin.com/company/odyssey-consultants> > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017
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